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Johnson Michael D., Gustafsson Anders

Customer Satisfaction

Un sistema integrato di valutazione e gestione per incrementare la soddisfazione del cliente, la fedeltà e il profitto

Il prezzo originale era: 26,50€.Il prezzo attuale è: 25,18€.

Disponibile

Categorie: Economia e Management, Serie Galgano e Associati

Descrizione
Informazioni aggiuntive

Piani, strumenti di analisi e comportamenti efficaci che permettono all’azienda di orientare con precisione la propria organizzazione in funzione di due esigenze: la qualità per il consumatore, e il profitto per l’impresa.

Peso	0,25 kg
Note	presentazione di Alberto Galgano
ISBN	9788883353970
Edizione	Guerini Next
Anno	2003
Collana	(NV)
Num. Pagine	217

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