A-CCI Service Management

Collana diretta da Alessandro Donetti.
Le aziende del settore dei servizi sono alla ricerca di nuove tecniche manageriali che consentano di migliorare gli standard qualitativi, riducendo i costi dell’erogazione del servizio. La collana raccoglie studi sugli approcci organizzativi che hanno già riscosso un notevole successo nel mondo anglosassone.

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